What is the last date I can submit a claim
We stopped accepting new claims as of 5pm
on Friday the 23rd of August. This allows
us time to process paperwork and ensure
claims are submitted to providers before
Is there any leeway in the timing?
No, the deadline is absolute. If you don't
start your claim in time then you won't be
able to claim money back for PPI.
Will the deadline cause any delay in my case?
No, the deadline is only for the submission
of new claims. Any existing cases will be
processed as usual.
What happens if my paperwork is delayed in getting
back to you and arrives after the deadline?
We will not be able to proceed with your
claim because it will not be processed by the
lender in time.
What happens after the deadline?
No new PPI claims will be handled or
investigated by lenders.
What happens if I have an ongoing claim with
Existing claims will continue as normal. The
deadline is for submission of new claims
What happens if my case is rejected by the
If your claim is rejected then our specialist
team will evaluate the terms of the rejection
and, if appropriate, work with you to make an
appeal to the Financial Ombudsman Service (FOS).
I have had a case with FOS through you for
ages – what will happen to it now?
All FOS investigations of current claims will
be unaffected by the deadline. It is for new
What if the bank wants more information?
It is vitally important that you provide us
with information that is 100% correct when
setting up your case with us, as any
incorrect details may result in the lender
being unable to log your complaint before the
deadline. If the lender asks for more
information after the claim has been logged
with the, they should be able to continue
once it is provided.
GET IN TOUCH!
It's straightforward to speak to one of our friendly UK based staff.